This Privacy Policy explains how ThreadAlchemy collects, uses, and protects information when you browse our site, enroll in courses, or contact support. If anything is unclear, use the contact form at the bottom of this page.
Data We Collect
We collect information in three main ways: data you provide, data generated by your use of the platform, and technical data automatically received by our servers.
Information you provide
- Name, email address, and any details you include in messages or forms.
- Purchase and billing metadata (handled via payment providers; we avoid storing full payment card details).
- Preferences such as theme (light/dark) and cookie settings.
Usage and technical data
- Course progress, completion events, and content interactions needed to deliver the service.
- Log data: IP address, browser type, pages viewed, and approximate location inferred from IP.
- Device and performance signals used to prevent abuse and keep the platform reliable.
How We Use Data
We use personal data only when it is necessary to operate the service, comply with legal obligations, and protect users and the platform. We don’t sell personal data.
Core purposes
- Provide courses and account functionality.
- Send service messages (transactional emails, support replies).
- Prevent fraud, abuse, and security incidents.
Improvement purposes
- Measure basic usage to improve UX and content.
- Monitor reliability and diagnose errors.
- Maintain preferences (like theme) across sessions.
Cookies
Cookies are small text files stored on your device. We use strictly necessary cookies for core functionality (like login state and essential preferences). Optional cookies (such as analytics) are only enabled if you opt in.
Required for the website to function and can’t be switched off in our systems.
Used to remember settings such as theme and accessibility options.
Helps us understand what’s working and what’s confusing, so we can improve.
Open the preferences modal, or use quick actions below.
Sharing & Processors
We may share data with trusted service providers that help us run the platform (e.g., hosting, email delivery, payment processing). These providers process data on our behalf under contractual obligations to protect it.
What we share
Limited information necessary for the service, such as email for support replies or identifiers for transaction reconciliation.
What we don’t share
We do not sell personal data. We do not share sensitive data for ad targeting as a business model.
Security
We use administrative, technical, and organizational measures designed to safeguard information. No method of transmission or storage is 100% secure, but we continuously improve.
Least-privilege access and monitoring for abnormal activity.
Encryption in transit (TLS) and protected storage where applicable.
Processes to investigate, contain, and notify when required.
Retention
We retain personal data only as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Demo countdown (not legally binding): 30d 00h 00m 00s
Your Rights
Depending on your location, you may have rights such as access, rectification, deletion, portability, and the right to object or restrict certain processing (GDPR/CCPA). You can submit a request using our contact form below.
Requests we support
- Access & copy of personal data
- Correction of inaccurate data
- Deletion (where applicable)
- Portability (where applicable)
How we verify
To protect your account, we may ask for additional information to verify your identity (for example, confirming access to the email address on file).
Contact
Email: [email protected]
Phone: +1 (415) 555-0193
Use the privacy request form with a structured selection.
Last updated: 2026-01-01. This page is provided for general informational purposes and does not constitute legal advice.